Policies

EtherealBe Policies

At EtherealBe, we are committed to creating a secure, reliable, and enjoyable shopping experience. The following policies outline how we handle orders, shipping, returns, safety, and customer protection. By shopping with us, you agree to these terms.

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1. Shipping Policy

Processing Time: Orders are processed within 2–5 business days after payment.

Delivery Window: Standard shipping averages 2–4 weeks, depending on destination and customs clearance.

Shipping Rates: Calculated at checkout. Free shipping promotions may apply.

International Orders: Customers are responsible for any applicable customs duties, taxes, or import fees.

Delays: Weather, carrier issues, or customs may occasionally extend delivery times. EtherealBe is not responsible for delays beyond our control but will assist where possible.

Tracking: Tracking numbers are provided (when available) once your order is shipped. Please allow a few days for updates to appear.

 

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2. Refunds & Returns Policy

Eligibility: Returns are accepted within 30 days of delivery. Items must be unused, unworn, and in original condition with packaging.

Refunds: Processed back to the original payment method within 5–10 business days after inspection. Shipping costs are non-refundable unless due to our error.

Exchanges: Allowed for the same product in a different size or color, if available.

Return Shipping: Customers cover return costs unless the item was defective, damaged, or incorrect. We recommend tracked shipping.

Damaged/Incorrect Items: Contact us at CustomerCare@EtherealBe.com within 7 days of delivery with photos. We will provide a replacement or refund at no extra cost.

Cancellations: Allowed within 24 hours of placing an order. After that, we may not be able to cancel if the order has entered processing.

Non-Returnable Items: Final sale/clearance, intimate apparel, makeup, perfume, swimwear, personalized/custom products, and gift cards.

 

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3. Trust & Safety Policy

Your trust is at the heart of EtherealBe. We maintain strict standards to ensure a safe shopping environment.

Authenticity Guarantee: All products are genuine and inspected for quality.

Secure Checkout: We use SSL encryption and trusted payment processors to safeguard your financial information.

Privacy Protection: We never sell your personal information. Data is only used to fulfill your orders and improve your experience.

Safe Marketplace: Our systems actively monitor for unusual or suspicious activity to protect customers and prevent fraud.

 

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4. Fraud Prevention Policy

We are committed to protecting both our customers and our business from fraud.

Payment Verification: Orders may undergo verification if flagged by our system or payment processor.

Unauthorized Transactions: If you suspect fraudulent activity on your payment method, contact your bank immediately and notify us at support@etherealbe.com.

Chargebacks & Disputes: We encourage you to contact us first to resolve issues before filing disputes. Fraudulent claims may result in account suspension.

Large/High-Value Orders: May require additional review and processing time.

Zero Tolerance: Attempts to commit fraud (false claims, stolen credit cards, abuse of promotions, etc.) will result in order cancellation, account termination, and possible legal action.

 

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5. Privacy Policy

We respect your right to privacy and are committed to protecting your personal data.

Information Collected: We collect necessary details such as name, email, shipping/billing address, and payment information to process orders.

Use of Information: Used only for order fulfillment, customer support, and communication regarding EtherealBe.

Data Security: All transactions are processed securely. Sensitive information (like credit card details) is encrypted and never stored on our servers.

Third-Party Services: Trusted partners (such as payment processors and shipping carriers) may access limited data solely for fulfilling your order.

Your Rights: You may request access, correction, or deletion of your personal information by contacting us at CustomerCare@EtherealBe.com.

Compliance: Our practices comply with applicable privacy regulations, including GDPR (for EU customers) and CCPA (for California customers).

 

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6. Customer Support

We’re here to help. For any questions or issues regarding your order, shipping, returns, or account:

📧 Email: CustomerCare@EtherealBe.com 

⏰ Response Time: Typically within 24–48 business hours

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✨ EtherealBe Promise: Every order is handled with care, every transaction is secure, and every customer is valued. Your trust means everything to us.